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Return Policy

Our Commitment to Satisfaction

General Return and Cancellation Policies

Requesting a Return or Cancellation


Our Commitment to Satisfaction

Online purchases require flexibility and support. microskymall.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.

Our policies were created to accommodate customer’s needs and address the specific nature of our merchandise.

If you can’t find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.

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General Return and Cancellation Policies

Return Policy

All returned items must be in brand-new condition, unused and with original tags and packaging.

If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.

For products that don’t fall within the Product-Specific policies You may return your item by contacting Customer Service and requesting a return within 7 days of receiving your order.

If we shipped you an incorrect item:You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange. Make sure to read the Product-Specific policies below for more details (when applicable) and exceptions.

If we shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.

If an item is missing from your order: Contact Customer Service to inform us an item is missing from your order. When we have confirmed that an item was missing, we will offer a full refund of the item price or begin processing a new one for you.

If your package is lost during shipping: Contact Customer Service to inform us you didn't receive your package. Once we confirm with the courier that your package is lost, we will offer a refund or resend your items.

If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. E-msm will then ship you a new item immediately.

Requesting a Return or Cancellation


 

  

emsm has a very easy system that allows you to track all of your purchases and will allow you to request a return if you have any problems with your order.

Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.

Returns

Sign in to My Orders and click on the order you need help with. At the bottom of the page among your shipping list, you will find the option “Returns & Refunds”.

When you click on “Returns & Refunds”, please fill out the form and include as many details as possible, upload photos that clearly show the problem with the item (if necessary), and the requested replacement item’s name, number and color (if necessary). Our Customer Service will then review your request and respond within 24 hours.

Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible. When we have received your package, your return will be processed in 3 to 5 business days and then your exchange or refund will be issued.

If you are requesting a refund along with your return, please allow up to two billing cycles for your account to be credited once your items have been received and your return has been confirmed.

Cancellations

Sign in to My Orders and click on the order you need help with. Once there, go to the bottom of the page and look for the link that says "cancel this order." Orders that have already shipped cannot be cancelled and the link will disappear.

After clicking on "cancel this order", please fill out the online form and our Customer Service will then respond within 24 hours.

Why choose our stores?

  • More Choices for A Better Life

    Emsm is the global online retailer with an affordable item for every hobby and lifestyle. Home improvement, electronics, fashion and beauty supplies: available worldwide at unbeatable prices. For convenient shopping and everyday savings, make www.emsm.com a part of your life today!
  • High Quality With Global Standards

    Every www.emsm.com product undergoes an extensive testing and quality control procedure, ensuring each and every item purchased meets global quality standards. Emsm.com offers only the highest quality products, allowing customers to shop with confidence.
  • Low Prices Direct From Factory Suppliers

    As a China-based global online retailer, has developed long lasting ties with factories, distributors and warehouses throughout the Chinese wholesale community. Eliminating unnecessary costs and delivering the lowest possible prices to customers.
  • Easy & Safe Online Shopping

    With a wide variety of payment options, www.emsm.com offers convenience to customers worldwide. Purchasing options include major credit cards, debit cards, wire transfer, Western Union and PayPal. www.emsm.com has a payment method that works for you, with VeriSign’s world renowned secure payment technology keeping your information safe at all times. &